Frequently Asked Questions
Please read our FAQ before sending us a message.
What are the delivery charges for orders from the Online Shop?
The Deliver charges for online orders are… We offer free delivery on order over $49.00 (some restrictions apply). If an order is under $49.00, we charge a flat rate of $6.95.
Which payment methods are accepted in the Online Shop?
We accept all major credit cards and PayPal. We also accept PayPal credit. We also accept Amazon Pay. If you are having trouble seeing where to pay by credit card, click the “checkout” button instead of the PayPal button in the cart and you can pay by credit card. Feel free to contact us if you have any further questions. Email: firstname.lastname@example.org or by Phone at 586-747-3060.
How long will delivery take?
We offer same day shipping until 2PM EST., we often try to ship same day until 6PM EST. If you select ground shipping, your estimated lead time would be anywhere from 1-3 days.
How secure is shopping in the Online Shop? Is my data protected?
We take great measures to secure and protect our website. Our customer’s security is of utmost importance. It is safe to save your data and it is protected. Feel free to contact us if you have any questions regarding this.
What exactly happens after ordering?
After you place your order, you will receive and order number on the order confirmation screen. Your order will ship same day if it is before 2 PM EST. In the unlikely event that we do not have stock or there is a backorder, we will contact you via email with solutions.
Do I receive an invoice for my order?
Yes, you will receive an invoice for your order and an order confirmation upon placing your order. We appreciate your business and each and every one of our customers. If you have any questions or concerns, feel free to contact us directly via email or phone. email@example.com or 586-747-3060. Thank you!